About Natural Crystals
1. Unique Characteristics
Natural crystals may contain inherent features such as:
- Cracks, cotton fluff, cloud-like inclusions
- Black spots, mineral pits, ice cracks, mica flakes
- Color bands,共生矿物 (symbionts), or size variations in beads
These are natural growth traces, not defects. They distinguish genuine crystals from synthetic ones. Perfectionists or those sensitive to imperfections should consider carefully before purchasing.
2. Color Difference Notice
- All products are photographed without filters/editing.
- Slight color variations may occur due to:
- Natural crystal sensitivity, lighting, or camera settings.
- Differences in screen displays.
- Final appearance is subject to the actual product.
Refund & Returns Policy
Last Updated: June 12, 2025
1. Eligibility
- Returns must be requested within 30 days of delivery.
- Items must be unused, undamaged, with original tags/packaging.
2. Non-Returnable Items
- Customized/personalized products.
3. How to Return
- Pack the item securely in its original box.
- Mail to:复制
CrystalMagicMall Attn: Returns • Han Mo Jingcheng No.1 Yard, Shiwai Crystal Handmade Donghai County, Lianyungang, Jiangsu, China Tel: +86 19535899202 - Customer covers return shipping (tracking recommended).
4. Refund Process
- Inspection takes ≤7 days after receipt.
- Refunds will be issued via original payment method.
- Email confirmation sent upon completion.
5. Damaged/Defective Items
Contact us immediately at: han@crystalmagicmall.com for assistance.
We appreciate your understanding of nature’s artistry in each crystal!
For questions, email us or refer to our full policy online.