Shipping Policy
CrystalMagicMall (“we” and “us”) is the operator of the Website (https://crystalmagicmall.com). By placing an order through this Website you will agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.
DELIVERY TIME AND SHIPPING COSTS
Delivery Time = Processing time + Shipping time
Please note: We process orders Monday through Friday (excluding national holidays), and processing time: within 3 business days (regular season).
Due to the online shopping season at the end of the year, the delivery may be delayed.
Transit times are given as an indication only to help customers better plan their purchases. These transit times are not guaranteed in any case.
All orders enjoy free shipping worldwide regardless of weight, dimensions, delivery days, or destination.
You will always receive a tracking number with your order.
USA, UK, Canada, Australia, Mexico, Sweden, and Rest of the world
Free Shipping on all orders!
Once the goods are sent out, the address can’t be changed. Please confirm the correct shipping address when placing the order. If the address is wrong and needs to be changed, please contact us on the day of placing the order to avoid unnecessary losses to you.
Other Policies
Out-of-stock items
If an item is out of stock, we will wait for the item to become available before dispatching your order. Existing items in the order will be held while we wait for the item.
Custom Products
Customized or personalized products require an additional processing time of 5-7 days. Please account for this extra time when placing your order.
Exceeded Delivery Time
If delivery takes longer than predicted, please contact us so we can investigate.
Customer Service
For all customer service inquiries, please email us at: han@crystalmagicmall.com